Line completely dead after Load Shedding

This is a problem that has been resolved in the past year, but seems to have reared its ugly head once more.<br> Every instance of load shedding results in no telephone service, and thus no internet. This is not only for one household, but for an entire estate. <br> <br> It is imperative that the internet and telephone is working on the premises - as business is conducted on a daily basis here(for which both are needed). It has now been almost 24 hours with no dial-tone to be heard. More than fifty households of your \valued' customers without any of the services they pay for. Do you wish us to be on hold with your call center for 3 hours