Line ceased

I recently installed a telkom line to my house, with the hope of getting ADSL. After finally getting the line installed I was informed from the ISP I chose that they can not continue with the process of my Internet package because my telephone line is ceased? I have not heard anything from telkom after my line was installed I. E. Billing etc. Calling the call centre which took 40min just for a call centre assistant to tell me my order is pending? What order, what is pending more questions than answers! Can some from telkom get back to me this is wasting my time, money and energy <br> <br> My order number for the line was ***<br> The telephone number is ***<br> <br> I can not understand why this is so difficult to get Internet <br> <br> Regards <br> <br> Steven britz