Line cancelled without my concent

On the 03/08/2022@ about 14h00 Telkom cancelled my internet line ***, I phoned them till today it's the 05/08/2022 instead Yesterday @19:57 I was called by a white guy by the name of Nicholas, he started asking me questions about my internet that was cancelled, he asked me if im the real account holder I said yes, he asked me if I'm sure I said yes, he asked me if I did not ask my mom or dad, sister or uncle open an account for me I said no, he asked if I was paying my account I said yes I have never defaulted Telkom payments, his line of questioning was not at any point trying to assist me with the line that was cancelled by Telkom without my concent, and nobody from Telkon called me to inform me that my line was going to be cancelled,Nicholas did not at any time try to restore my line instead he was so rude and interrogating me, he made me feel so small, he said I must go to Telkom store and ask them why they cancelled my line, and said Telkom don't just cancell lines without a proper reason,he gave me the Ref 372382-25 and said I must give it to people from Telkom and ask them why my line was cancelled and a minute after he dropped the call I get this Text Message Dear Customer your report reference 30CNZ040822 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId=***. Please do not reply to this SMS. Telkom But a kind gentleman from Technical support by the name of Avela Joja tried to assist me but my line still is not working I have kept cool from the time this issue started but now I'm angry very angry, my Son has missed his classes because he studying online, honestly I don't know what to do anymore My cell number is *** My ID number *** Home Tel ***