SR
Shazia R

1 reviews | Active since Jan 2013

16 Mar 2015, 10:57

Line Cancelled - Still being Invoiced

I cancelled my Telkom services - land line and ADSL on the 8th Dec 2014. I was informed that I needed to give 30 days notice, which made the cancellation effective 8th January. I have been invoiced for February subscriptions, even though I have no service from them. I have tried on numerous occasions to call Telkom, spending an eternity going through all the automated options and unable to speak to a consultant in their accounts department to assist me.<br> The Reference number for my cancellation : ***A<br> Please can somebody resolve this issue. I need this account closed and all charges post 8th Jan 2015 reversed.<br> <br> <br> <br>

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Replies (1)
Telkom
Telkom's reply16 Mar 2015, 16:49
Official
Hello SAllow,

Thank you for your post.

Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.

The reference number for your query is SM96618.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team