Line cancelled in Jan but I am still being billed

Item: Telkom
Rating: 2
Author: Melissa H

I cancelled my Telkom voice and ADSL line in January 2015, the cancellation was confirmed, I returned the router YET I AM STILL BEING BILLED! I am tired of holding to speak to a Telkom consultant for 30min, I work I don't have time for this! Stop telling me that my complaint has been escalated and then nothing happens! I regret going to Telkom, you are pathetic!<br>

Helpful (0)

Replies (1)

Telkom's replyOfficial

26 Mar 2015, 09:52

Hello melissahendricks,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM99076.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
***

Telkom's reply26 Mar 2015, 09:52

Official