Line cancelled due to Telkom’s negligence

On the 19th of September I received a sms informing me that my service has been interrupted, I then called Telkom to find out why my line has been interrupted seeing that I cannot make calls nor access the internet. I was then told that it was an error on their side and they will log a ticket to accounts so I can get my services back. Fast forward to today the 30th of September I still can’t use my line! I have been calling and been promised that my line will be activated, I have been sent from one agent to another!

I am really disgusted about this poor service, I am currently paying for services I can’t even use, what do you call that? Your agents can’t assist me, who can assist me as I am tired of all this run around!!!

This is truly unacceptable, all I want is to cancel my contract as there’s no point anymore