Line cancelled, continue billing

<p>We have cut our landline at the Fourways Crossing store since the beginning of December last year, and yet till today we are stilling receiving subscription fees for that line. The line was cut by the time we got home after our visit to the Telkom store. Noone is using or able to use that line since December! Since then I have contacted Telkom numerous times and went back to that store as well. None of the managers/supervisors ever get back to me, as the employees always promised. The Fourways Crossing store might have never submitted the necessary documents to the head office, the employee did not deny this when I was there to find out what happened. We are literally paying for their incompetence.</p>