MS
Monica S
1 reviews | Active since May 2011
14 Mar 2015, 08:15
LINE CANCELLED BUT STILL BEING BILLED
I cancelled my Telkom line on 14 February 2015, cancellation reference is ***A<br> <br> And yet today I received a bill for the month of March 2015, saying I owe R612.<br> <br> How on earth can you a bill a customer after a service is cancelled, and the line has been disconnected?<br> <br> Get your act together Telkom, this is pathetic. I want this bill reversed ASAP.
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Replies (1)Telkom's replyOfficial
14 Mar 2015, 13:43Hello msabbioni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96264.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96264.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply14 Mar 2015, 13:43
Official
Hello msabbioni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96264.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96264.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
