LINE CANCELLED AFTER NEW LANDLINE RECIEVED

My 78 year old grandmother was given a new landline device delivered by a sub contractor sent courier service sent by Telkom.

It has now been 7 days since our lines are not working. After 3 days (since delivery) we went in store @ Kenilworth Centre branch only to be told the landline was cancelled for some or the other reason, obviously with no ones consent.

I called the call centre *Technical Support* and was told the line was active but the sim card of the new landline device needed to be activated. It has since been another 3 days and have recieved no notification and my grandmother is still sitting without a working telephone.

I refuse to pay for the 7 days and would like URGENT feedback regarding this matter and the bad service recieved from Telkom.