Line cancelled a month ago STILL getting Billed

<p>This service has been pathetic. </p> <p>Timeline of events. </p> <p>28 April - follow protocol by sending the email (ID +form) to cancel the subscription. </p> <p>Requested Date of cancellation (31 May 2016) </p> <p>Required Cancellation period 30 days (I allowed more than 30 days) </p> <p> </p> <p>Few days later - A telkom rep explains that if I am to move flats I should leave account open I explain that the flat I am moving into has an existing line under my bf's name and to please cancel on 31 May as requested. She confirms. </p> <p> </p> <p>11 May - I receive a bill which includes dates post 31 May 2016. I query this one day later via your website. Stating I needed this account prorata to end 31 May as per my cancellation. ZERO response. I refuse to pay the full amount till I get the prorata amount. </p> <p> </p> <p>11 June - I receive ANOTHER bill from Telkom with a nother FULL month added 09 June - 08 Jul. </p> <p> </p> <p>22 June - I make payment for the amount I feel I owe (Pro Rata Amount) ie 09 May - 31 May R614 x 22/31days = R436</p> <p> </p> <p>22 June - I phone call centre again. The guy says I must pay both invoices which I don't understand? I ask him when it says my line was cancelled he says 04 June. I then ask him WHY i must pay both. He seems clueless. I ask for a reference he gives me his name Bathandwa but refuses to give me a reference number. </p> <p> </p> <p>As far as I am concerned I owe Telkom nothing. Can someone please call me to let me know this has been resolved. </p> <p> </p> <p>I refuse to eexplain this all to another Call centre agent only to have them not help me. I have email proof of everything if needed. </p>