Line Cancelled

Telkom neh!!

Firstly our landline at home was upgraded to wireless one, we had not requested for that but understandable since there’s so much cable theft.

After the upgrade that’s when the problem started , we could only receive calls and not make outgoing calls ,when I call the call center a call was logged someone was to get back to me I waited after couple of days to make a follow up I was told we have an outstanding bill that’s the reason why the line was not working (what beats me is that why was a call logged and Justin not advised that there’s an outstanding amount)

Paid the amount (over by almost R400.00) now that we’ve paid we’d expect the line to be up, started being sent from pillar to post to an extent one day when I call I wasn’t advised the line has been cancelled (wow) okay how do I reconnect, you need to call sales department, called coupe of times I was promised to be called back details taken down no call back, until such a time when I called again was told to go to a Telkom outlet I went there, when I got there I was told he same thing I knew “line cancelled” told then I was there to reconnect it that’s what the contact center said, they told me it’s not possible you neee to apply for a new line we also don’t know why it wasn’t canceled, and out qualification criteria has since changed we need ID, proof of Res, 3 months bank stats and subject to credit check and what’s not , and oh you not gona get your old number what utter BS is that mara?