SS
Shaun S
1 reviews | Active since Feb 2016
22 Feb 2016, 12:00
Line cancellation service is no existent
I sent my first cancellation request on 29 January. The automated reply on the email says I will be contacted within 72 hours. After getting an escalation email address from a consultant over the phone and 2 more emails to you, I STILL have not received ANY feedback regarding cancelling my line. What is going on? It is now 22 February and I fear you will not have cancelled the line and I am moving out of my rental apartment. This is the worst customer service I have ever dealt with!!
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Telkom's replyOfficial
22 Feb 2016, 12:16Hello CheesedConsumer,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM203690
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM203690
Regards
Luleka
Telkom Social Media Team
Telkom's reply22 Feb 2016, 12:16
Official
Hello CheesedConsumer,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM203690
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM203690
Regards
Luleka
Telkom Social Media Team