LINE CANCELLATION REQUEST FOR A DIPLOMAT STILL NOT DONE

<p>Mr. Yousef, a diplomat at the Embassy of Egypt moved out of his residence at the end of February already and we started to request by email and by telephone numerous times since 1 February already that this line has to be cancelled but up until today we are still receiving statements that is due in May and this line has not been cancelled even though there are other tenants at his previous residence now. He has been charged on an account that has been cancelled on the 1st of January 2017 already... and even after Telkom deducted money again from his bank account last month and we called telkom accounts department and sent emails again to ********** and tocfaxes and still up until today receive statements with new charges for a customer who cancelled his account as he moved out of the premises at the end of February already. We are almost at the end of April already. when will Telkom cancel this line?? and reverse the charges and stop charging for a line that he is not using. </p> <p>Tel: ********** 969 account number: ********** 06058</p> <p> </p> <p>I have never seen such poor customer service. is this how telkom deliver service to Diplomats or Embassies in South Africa?</p>