Line Cancellation - Pathetic inefficient service from Telkom

Pathetic inefficient service from Telkom. I have been trying to cancel my Telkom line for over a month now. I called the Telkom call centre number(10210) on 10 December 2018 to cancel my Telkom line, only to be told by the call centre agent that cancellations can ONLY be done via the internet. I was surprised to hear this but nonetheless I cancelled the line using the Telkom website on 10 December 2018 (reference number ********** 2).

Almost a month later on 08 January 2019 I called the Telkom call centre to enquire if my request to cancel the line had been actioned - I was told it was not actioned and that my cancellation request would be escalated and actioned within 3 days (reference number ********** 41A).

I phoned the call centre again 3 days later on 11 January and was told my cancellation was still not processed by the system and that it would be escalated so that the cancellation can be processed manually by a person instead of by the system (reference number ********** ).

4 days later on 15 January I phoned the call centre again and was told that my cancellation has not been processed yet. I was assured it would be done the same day.

A day later Telkom are still unable to confirm that my cancellation has been processed and I am now at my wits end!

Telkom is the most inefficient company I have ever dealt with; never again will I subscribe to any of their products!