Line cancellation not effected and no customer service

Telkom was instructed to cancel the line in September 2017. All documentation completed and submitted as requested. The line was never cancelled and consumer still billed for services which was never used. Today is the 22nd December 2017 and after hundreds of telephone calls and emails, the response is still ' it will be escalated'. At this point in time the escalation ladder reaches up to Mars and still no satisfactory resolution.

we as taxpayers are paying for salaries of ***********s and the non delivery of customer service is disgusting. There is no way even of going through ICASA nor OMBADSMAN. ICASA has been included into the mails and has no effect. OMBADSMAN dosen't handle Telkom complaints as Telkom doesn't contribute to fees required for registration.

who do I speak to in order to get resolution? this is now desperate stakes !