Line cancellation not done after numerous mails/calls/months

<p>To say I've had a terrible experience with Telkom is a vast under-statement.</p> <p> </p> <p>I sent all the requested documentation for a voice line cancellation, on the 31st of October 2016. A side note on this, is it feels something short of sacrificing a virgin in order to cancell a line, but I digress.</p> <p> </p> <p>I sent the requested documentation, however a month later I was still receiving a montly statement which was incrementing each month...</p> <p> </p> <p>I then sent a contact-me request via the Telkom website in December, and of course, no call-back was received.</p> <p> </p> <p>So I tried giving Telkom a call in January, and actually got to speak to a person who seemed helpful! She asked me to re-send all the documentation to her, which I duly did. And then got another bill end of January! I sent her another mail asking for further feed-back, no reply...</p> <p> </p> <p>I then found a forum feed online of yet ANOTHER telkom email address, which one can mail simply with request to cancel, the land-line number and my ID number... to which today I received a mail stating "welcome to telkom"... really?? What must I do to FINALLY cancel my voiceline? And apparently the bonus one i've been given</p>