Line Cancellation not done

<p>I've been trying for 3 months to cancel my landline which I've not been using for almost 2!</p> <p>I've been paying the line rental every month even though I've asked for it to be cancelled.</p> <p>Telkom's stores advise they cannot assist and I must send an email.</p> <p>If I send an email I get told I will get a reply within 21 business days!!!! This is ridiculous!! 21 Business days???</p> <p>I've sent 3 request with not one response from TELKOM!!!!</p>