Line Cancellation HORROR.

I cancelled my line in April 2018, refrence ********** 63A. 2 months later I am still being billed for a line I no longer have.

I had ADSL with Mweb which was supposed to move the line back to Telkom. There was a pending transfer order which I cancelled before I cancelled the line. This however has caused endless troubles. Telkom tells me that the order is cancelled and that Mweb is to blame for not giving the line back, where Mweb blames telkom becuase the order is still open. Neither want to try and fix it. Mweb eventually told me they can do nothing and it is Telkom's problem (Mweb is equally useless).

I've called Telkom at least 8 times over the last 2 months, every time they escalate the issue and "someone will get back to me", they never do. I've stopped paying my account from June onward, just angry because I'm worried it will affect my record but Telkom just does nothing to try and fix it. Poor show Telkom, really bad service!