Line Cancellation Asked for but not done, still being billed.

I Have spent numerous hours, filling out your documentation, sending the documentation to the emails provided, then getting auto feedback telling me to fill out the forms that was attached. Then doing everything again. After that I called, but get told that I have to email the forms. Then I went to the Telkom shop AGAIN AND AGAIN, but they cannot assist with those queries. Then logged HelloPeter queries like a boss, but get told to only respond to them PRIVATELY, so that others cannot see the **** they pull on me.