Line cancellation

<p>Hello,</p> <p> </p> <p>I requested a service cancellation on 10.10.2016 and from Canal Walk Telkom shop they said the service will be cancelled within 30 days. but untill today the service is still active.</p> <p>On 14.11.2016 I called, spoke with Zakele and he said to email him and he will escalate the matter to get sorted and i did that but no reply from him.</p> <p>On 16.11.2016 I called, spoke with Noloazi and she confirmed with Zakele and he said he received the email and he will get it sorted.</p> <p>On 24.11.2016 I called, spoke with Roxanne and she said I mus re send the email to Zakele and I did that but no reply or call back.</p> <p>On 26.11.2016 I called, spoke with Thuli, she put me on hold for 30min and she forgot about me , I had to put down the phone.</p> <p>After that same day 26.11 I called back, spoke with Brent</p> <p>On 01.12.2016 I called and spoke with Lungile </p> <p>Then same day 01.12.2016 i called and spoke with Thokozo, I asked to speak with her manager and her manager told her no, I must email again the service cancellation form and the manager will call me back what I did and Thokozo confirmed receipt of the email but no call back.</p> <p>On the 5th I emailed Thokozo to ask whats going on and no reply</p> <p>This morning 7.12.2016 I emailed againa nd told her I will put a review on hello peter and I tried my luck once again before I started writting here to call but after speaking with Prudence and asking for a manager none of the managers are available.</p> <p>All I want is my line to be cancelled aqnd the last invoice reversed becaue I will not pay for any service after the 10.11.2016 and I want the confirmation in writing for the above request</p>