Line Cancellation
<p>I just spoke to an agent (Triselda Chetty) asking why my line is still active after I gave in a month's cancellation notice, and she said it is still pending to be cancelled, so what is the point of a one month's notice?</p> <p> </p> <p>I then asked if I will then be charged for November, and she said yes - I got an LTE, which means I have to then pay for both internet accounts... I gave in a notice on the 1st of October for a reason, I believe this is a fault on Telkom's side and sssI need justice.</p>
Hello rex-shih
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Noleen
Telkom Social Media Team.
Best regards,
Hello rex-shih
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
