Line Cancellation

Hi<br> <br> I filled out a cancellation form in your Cape Gate Branch on 20 December for cancellation on 31 January. When I phoned 10210 to follow up if they have received the notice, they informed me that there is nothing on my account reflecting a cancellation. They then gave me an email address I could use to follow up and when I tried mailing them, it bounced back. I then sent a message on your Facebook account and received a reply that someone would look into it and get back to me. That was a week ago. I still haven't had any feedback. I have given more than 20 days notice of the cancellation and will NOT pay any costs after paying my January account. Please contact me to get this sorted out.