Line Cancellation

I move from centurion in June 2018 and requested telkom to move my fiber line, and i was mad aware that fiber is not available in Glen Austin. I was advised to take an LTE line which was declined by Telkom after having to do a new line application. I then requested for my line to cancelled in August 2018 as there was no fiber and Telkom is declining giving me an LTE contract. I was advised that my line needs to be up to date mind you after having moved and paying R807 from June 2018 for a service i couldnt use. In October 2018 my account was update and requested cancellation of my line. Since November i have been making follow up and all i get is apologies on a good day or a rude Zulu lady on a bad day. All that i request is my line cancelled and i be refunded back the deposit i paid and my credit bureau status updated that im no longer a Telkom client . I regret the day i took out this contract honestly guys each time i have to go through the call center i literally pray i can get answer that my line is cancelled. These some of the ref number i have been given ********** 0; ********** 8; ********** 9; ********** 8; 263 457 96 please can this matter be resolved its been more 5 months just to get a cancellation.