Line Cancellation

Good day,

Since I am not getting any responses from you I will now be reverting to complaints on social media or other sources.

I have been trying to cancel my line since 7 September 2017 and have not heard anything back. I refuse to pay any further accounts as your 30 day cut-off date has passed.

Here is my timeline: 7 Sept - Emailed cancellation Document (no response to date despite your confirmation email that it will be done in 30 days and someone will contact me, cannot even find where to follow up on this on your page) 11 Sept - Emailed again, with additional requested document (no response to date despite your confirmation email that it will be done in 30 days and someone will contact me, cannot even find where to follow up on this on your page) 3 Oct - Logged a complaint (no response to date, cannot even find the complaint on your webpage) 3 Oct - Logged another cancellation on your page, received an email with reference number: ********** (no response to date despite your confirmation email that it will be done in 30 days and someone will contact me, cannot even find where to follow up on this on your page).

I have requested you to phone me on my cellphone as I am not at home during the day, and nothing.

Sort this out asap.