JG
Jonathan G
1 reviews | Active since Aug 2013
18 Feb 2015, 13:30
Line Cancellation
I requested my service (***) be cancelled on 20-DEC-2014 at your Kenilworth Centre Branch in Cape Town (***). I was helped by a lady named Shenaaz. It was to be effective 31-JAN-2015, thus I gave more than the required 30 day notice period. I have subsequently been invoiced for FEB-2015 (Invoice No: 502A***K), and your call centre has confirmed that my service is still running. <br> <br> Please cancel with immediate effect and confirm once done. I will not be paying any invoices received after 31-JAN-2015.<br>
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Telkom's replyOfficial
18 Feb 2015, 16:50Hello jgreen660,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our billing department and feedback will follow.
Your SM reference number is SM90286 .
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our billing department and feedback will follow.
Your SM reference number is SM90286 .
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
Telkom's reply18 Feb 2015, 16:50
Official
Hello jgreen660,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our billing department and feedback will follow.
Your SM reference number is SM90286 .
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our billing department and feedback will follow.
Your SM reference number is SM90286 .
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,