Line cancellation

Item: Telkom
Rating: 1

I sent a mail mid May to cancel my landline/ADSL line rental. I am still being debited. Please stop debiting my account and refund me for the money debited incorrectly.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Jul 2017, 08:41

Hi johnny-bamberger

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom's reply11 Jul 2017, 08:41

Official

Hi johnny-bamberger

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

's updateReviewer Update

11 Jul 2017, 08:50

Thanks Keagan.

What time lines are we looking at here considering that your automailer said it would 21 days and it is now alomost 2 months since I requested the cancellation?

's update11 Jul 2017, 08:50

Reviewer Update

Thanks Keagan.

What time lines are we looking at here considering that your automailer said it would 21 days and it is now alomost 2 months since I requested the cancellation?