JM
Johan M
1 reviews | Active since May 2016
22 Feb 2018, 09:38
Line Canceled
So this happened to me. Thursday morning the 15th of Feb 2018 I see my phone says Emergancy Calls only. I phoned telkom to only realize that they have canceled my Contract completely(As to why I still dont know). So spoken to the gentlemen and he said he already escalated it and I should have a resolution by End of Day that day. The next day I phone to get a response. Call centre agent does not even try to check anything, just says can take up to 72 Hours. So I phone again on Tuesday the 20th of Feb(Way more than 72 Hours.) Just to be told sorry can take 7 Working days. Does not even try and look into the case at all. So I am now on 22 Feb still with my phone saying emergency calls only. With a full year left on my non existing contract. And a number that I have had for years lost. Nobody can get a hold of me as my number does not exist anymore. Thats my story. lets see what Telkom will do regarding this. Will update in another week or so as I dont see them resolving my issue anytime soon.
If anybody does look at this my call reference number is ********** 4.
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Replies (3)JM
Johan M's updateReviewer Update
02 Mar 2018, 13:13So today is the 2nd of March. Guess what. no response. Just called in and no feedback. All I am being told is someone is attending to it. I will definitely be taking my Number elsewhere as this is now getting ridiculous. Two Weeks and no solution.
JM
Johan M's update02 Mar 2018, 13:13
Reviewer Update
So today is the 2nd of March. Guess what. no response. Just called in and no feedback. All I am being told is someone is attending to it. I will definitely be taking my Number elsewhere as this is now getting ridiculous. Two Weeks and no solution.
JM
Johan M's updateReviewer Update
29 Mar 2018, 11:33Guess What. Date 29/03/18 and still no feedback or resolution. Worst service I have ever experienced. And when you phone call center they only say they will send a mail. This even after I paid them the Outstanding amount. Dumb of me isn't it. So I am paying now for a service I don't even have.
JM
Johan M's update29 Mar 2018, 11:33
Reviewer Update
Guess What. Date 29/03/18 and still no feedback or resolution. Worst service I have ever experienced. And when you phone call center they only say they will send a mail. This even after I paid them the Outstanding amount. Dumb of me isn't it. So I am paying now for a service I don't even have.
Telkom's replyOfficial
26 Aug 2018, 10:11Hi
We apologise for the delay in reply. Please send us a private reply if you still need assistance with cancellation.
We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply26 Aug 2018, 10:11
Official
Hi
We apologise for the delay in reply. Please send us a private reply if you still need assistance with cancellation.
We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,