Line cancelation request not processed, debit order charged

<p>I requested my line to be cancelled on the 31st of June 2016 (request sent on the 30th of May), but this was never processed. Consequently, I got charged for that months fee after having requested the cancelation 2 times. I reversed this debit order because it was not supposed to be charged and should in fact have been refunded. </p> <p> </p> <p>I then went to the Telkom branch in Claremont to have my line moved from where it was supposed to be cancelled, to my new location. This new line was activated on the 11th of July 2016. </p> <p> </p> <p>My account currently reflects an incorrect figure of 441.90 in arrears due to this mishap. This number should be cleared. I will gladly pay the pro rata amount from the 11th of July, but I won't pay for the full month for a line that was supposed to be cancelled. </p>