Line cancelation impossible

I signed up for Fibre internet with Telkom only to find out a day later that there isn't Fibre in my area so it is an ADSL line. I cancelled this contract the next day as I am most definitely not interested in ADSL. Reference number ********** 8 for a case I logged in October already for this cancelation has been escalated twice since no one is doing anything. Meanwhile I am paying for the ADSL which has not even been installed in my home. To be blunt Telkom is busy *****ing my money as I am being charged for nothing and it doesn't seem like you are inerested in solving my problem