LINE BROKEN FOR 6 MONTHS

For the past 6 months, since my line was installed, I have had very erratic service.<br> <br> Every two weeks or so the line goes down. It takes about a week to 2 weeks before someone fixes it. Then it goes down again.<br> <br> Obviously the line is faulty between here and the exchange but the bigger problem is ignored because Telkom is understaffed. Is there cause for litigation? I am not receiving the service I'm paying for.