line broken and moved away from nearest exchange

It is the second time i have to post here. We have phoned 10 times and each time they cant answer us on our problem. We reported a fault yesterday because we pay for a 10mb line but we get an unstable 4 to 6 mb line. We got an sms that it is fixed this morning at 11 but when we got home our internet was completely off. A guy just told me that they connected me to chloorkop but we have an exchange close to us in burchleigh and they did not connect us to that one. Each time we phone they are rude and ******s up my internet more. They moved my line away from where the nearest exchange is, i think it is pathetic and i wil probably wait another 2 weeks for them to come and fix it