Line been suspended and full amount paid

Good Day, I'm more than frustrated at this point. Last month my bill payment went off before the agreed debit order date and naturally there was no money in the account at that point. I contacted online service chat and was speaking to an agent called Nomteto Nabo who was very unhelpful. I tried to explain to her that I would like my line to be reconnected and kept asking her if there was someone I could send the proof of payment to to get the line reconnected as its been over 48hours since payment was made. She kept giving me the run around and didn't seem as if she wanted to assist me. She eventually cut me off from online chat because she didn't want to do her job. I'm furious. Why cant I send proof to someone to get my line reconnected. My telephone number is ***. Please reconnect my wifi