Line been down for two weeks - No feedback

My line has been down for 2 weeks now<br> <br> I have called the call centre numerous times as well as visited the telkom store in Woodlands as many times. No constructive feedback has been given to date. I don't see why i have to take time out of my day to follow up telephonically as well as use my own expenses to drive to the store to find out when the issue will be sorted because waiting for 1-2 hours on the phone can drive even the most sane person mad. Everytime i follow up it gets escalated, yet here i am still waiting.<br> <br> This has happened twice in 3 months now, the last time it took 3 weeks for a technician to eventually come out and solve the problem. I need this sorted asap as no one will be at home from friday until sometime in January.<br> <br> My reference number : 601CTK241115