1 reviews | Active since Jul 2017
Line and ADSL Installantion
<p>I ordered a line and ADSL and paid a deposit. I waited for the date to be allocated, upon following up i was told i'll receive the sms with a installation on the 20th. I followed up on the 21st and the matter was escalated, i called again on the 24th and i was told the line was installed, next day i was promised a technician which never materialized at all. Ystday i was told the matter would escalated again would be for the 4th time. Nothing happened still</p> <p> </p> <p>This morning (26th July) i called and i had to be a hold for 45min and still there was not resolution, i was promised that they would call and they did not call before noon.</p> <p> </p> <p>I'm sitting on a call and have been on hold for 48min again.</p> <p>Still no resolution... This is just not right...</p> <p> </p> <p>The sad part is that nobody seem to care...</p> <p> </p> <p>Talk about commitment to service...</p>
Hi Rafeeqah
Please note to this very day the line has not been installed, i sit on a call for on average of 45min per call on a daily basis.
To this very day we don't have a line and there is no feedback or clarity as to why, no one is can provide logical answers. You are asked to hold and then you must know that is the end of it coz you gonna be on hold for over 25 min until you hang up by yourself. The level of disrespect and non-commitment to client service is truly shocking. I'm unable to comprehend this.
All we get is never ending claims of how the line has been installed or the technician was on site, which is nothing but a lie. This level of unprofessionalism is far from being acceptable. We have not received a single call even from the technician(s) who apparently came to install the line. How is it possible that such is allowed to continue without anyone held accountable?
I have to state that i have lost all faith in Telkom. I honestly thought that previous client complains were exergenated but hey i think it was just a tip off the iceberg.
I'm grossly disappointed.
Hi Rafeeqah
Please note to this very day the line has not been installed, i sit on a call for on average of 45min per call on a daily basis.
To this very day we don't have a line and there is no feedback or clarity as to why, no one is can provide logical answers. You are asked to hold and then you must know that is the end of it coz you gonna be on hold for over 25 min until you hang up by yourself. The level of disrespect and non-commitment to client service is truly shocking. I'm unable to comprehend this.
All we get is never ending claims of how the line has been installed or the technician was on site, which is nothing but a lie. This level of unprofessionalism is far from being acceptable. We have not received a single call even from the technician(s) who apparently came to install the line. How is it possible that such is allowed to continue without anyone held accountable?
I have to state that i have lost all faith in Telkom. I honestly thought that previous client complains were exergenated but hey i think it was just a tip off the iceberg.
I'm grossly disappointed.