Line and ADSL down for 2 weeks

I've logged numerous faults, phoned the call center - from my cell as my phone line is dead and spend over a R1000 on data cost as I have to work from home and both my telephone and ADSL line is dead. I've escalated and escalated and gone into the store, but absolutely no one has gotten back to me and no one has even been to the premises to investigate.

Besides this they gave me false information and advised to move my data from webafrica to them as I would then get a SIM card and would be able to at least use the data then.. once I moved everything and got the SIM I'm now told you only get 2GB and you can't open the SIM for your ADSL data as it is an uncapped line. What an absolute disaster - how would 2GB be sufficient if you're line and adsl is not working for 2 weeks???????