Line & ADSL not working for 6 weeks - technician is overworked

<p>Fault logged with Telkom as line was not working 6 weeks ago. We have continuously been logging faults, escalating and call for progress but the issues remains and we get the following responses:</p> <p>- The technician went on a training course to Portugal and is the only technician in the area so we had to wait a month</p> <p>- Today, call centre phoned the technician and told us that the technician is too busy, has too many faults assigned to him and doesnt know when he will be able to get to it. </p> <p> </p> <p>And thats it? What are we supposed to do? Continue to wait indefinitely? </p>