Line, ADSL down

My landline and ADSL have been down since 10th Feb. I reported the fault immediately. I've had to phone in daily to sit on their call centres because no-one ever contacts me from Telkom. I've not even received the customary SMS.

2 days ago, 10 days after initially logging the fault, I was informed that a technician had not even been assigned yet. Telkom FB team gave us an escalation number that was useless. Telkom Twitter team took 2 days and multiple tweets and DMs to even respond.

Perhaps ICASA or a class action lawsuit is needed to impose massive fines so this ******** of a company can finally die and we can get the kind of service and infrastructure associated with a first-world technology.