Line activation

Im extremely appaulled not happy with Telkom at all my numbers have been blocked an amount R1649 was debited from on the 25th of October and still my lines are not working I can't call, sms or access my internet I call in to your 081 number and they tell me that I'm still owing and my account is updated from your collections department I've already lost data last month and still I'm going to loose more cause I'm being told it takes 14 days?! I can't wait that long because your department that handles collections is not doing their job to update people's information... Ive had contracts before and their turn around time is 48 hrs!!!! L what makes Telkom so special that people have to wait this long to get there phones unblocked?! It's a waste of my time if no one can even help me when I call in. I even have a contract that's expiring this month which I've sent a cancellation for how do I even know it was received and I won't be debited for something I'm no longer owing for..cause it can't be checked as Im supposedly owing still ?!

Not happy at all!!