Line activated now unable to use

I had a month long battle with Telkom to have my line activated. Made a report here under the social media ***. Finally the line was activated on the 19th November. Worked fine. 24 Nov.I cannot make calls! it's asking me to enter my pin followed by the # key. ? my phone is NOT on a plan where I need to load airtime. I called customer service again with no joy. He transferred me to sales, spoke to a Nqobele Majozi, she tells me it's not their department I need to call 25 Nov. I asked to speak to a supervisor, one Anita Dlamini took the call & advised she was escalating it but couldn't assist me. Further frustrating me I was told that the guy who answered my call initially did not action the account so there was no record of who I spoke to. How do your agents operate if they take calls without putting in their comments? So the client then has relay the whole tiresome story again & again as the calls are transferred. So now I'm sitting with a phone that I cannot use once again. Am I expected to be paying for all of this \service"? REALLY pathetic TELKOM. I expect a resolution by close of business today"