Line

Hi there<br> <br> I recently ordered a new line and dsl package from Telkom. Line was supposable installed last week but still to date the line is not working. I have logged a call with the call center and they are unable to give me an update to when this will be sorted out. My Ref number is 794crk231215, I would like to know if the line was installed why was it not done correctly, surly they test the line before closing the installation call