1 reviews | Active since Jun 2013
LIES & THEFT I WILL TAKE THIS TO ICASA.
From the 18th - 24th of March I received messages that my exchange is being upgraded. I even complained here on Hellopeter. As a result of complaining i was got these messages. On that weekend my line speeds went from 160kb/s ti 200kb/s. An improvement I was quite happy for. It lasted for 1 week. Then of the weekend of 26th-27th of March my speeds dropped to 50kb/s consistently and by monday was back to 140kb/s consistently.<br> <br> The operator says the reason there is a problem with my line is the distance and congestion. I am not buying the lies. If the distance is the reason then did the exchange move suddenly? Was I put on one closer and then further away? As before and after exchange upgrade my line speed changed. And if congestion well what was the upgrade for?! This operator said the technician will have the same response as what he told me. He refused explain the logic or reasons for the changes to myself. Just said these are the reasons and thats how it is but to it doesnt add up. My Isp even told myself that my max syncing speed available is 2mbs but it is set at 1276? If this is not resolved within this week I will be taking this to icasa
As per our email correspondence,the fault 53BRK170416 is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners for urgent assistance, escalation ref : REF NO : 9140
Regards
Noleen
Telkom Social Media Team.
As per our email correspondence,the fault 53BRK170416 is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners for urgent assistance, escalation ref : REF NO : 9140
Regards
Noleen
Telkom Social Media Team.
