BM
Bheki M

1 reviews | Active since May 2017

11 May 2017, 22:39

Lies, poor client service

<p>I got a call from telkom call center agent selling a package deal with wifi router and a media pad I took the deal and when the delivery was made on the 23rd december 2016 wifi router was not there I called telkom and was told the company that called me was a sub company of telkom and they would come collect it, I still have the phone with me have not used it still in the box a debit order is still going off and I reverse it and now my first contract which is up to date has now been closed. All I want is this media pad to be taken away and the debits to stop and I wanna honour the contract I have. I been handed over to the collections who say they will black list me if i dont pay and i refuse to pay for something that i was mislead into taking I'm highly disappointed with telkom and I never want to have any dealings with them.PERIOD!</p>

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Replies (2)
Telkom
Telkom's reply12 May 2017, 10:16
Official

HI Bhekzindeep

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

BM
Bheki M's update13 May 2017, 10:46
Reviewer Update

Hi Keagan

Lets hope I won't again be taken from one agent to the other as it happened from December 2016 and sort out this mess, because really it's an inconvenience and you people are denting my credit history.

I hope its soon Keagan.