Lies, Mistakes and Silence - R599 fibre

<p>In April I received a call from Laky Radebe offering the R599 uncapped fibre 4mb deal. I informed him I do not want a contract and could I still get the free installation and R599 without contract. He confirmed this was possible, so we proceeded. In May I received a bill stating month 1 of a 24 month contract and was being billed R774. I phoned Telkom sales on the 15/05/2017 and spoke with Nalebi Mapumulo who said she will speak to Laky Radebe and listen to the recording of the sales conversation and call me back within 48 hours. </p> <p> </p> <p>I later received a call back from Laky Radebe who admitted he made a mistake and put me on the contract, he then confirmed that I did not receive a router from Telkom and would be able to remove the contract and put me on month to month as I originally requested. I also mentioned the incorrect billing, he asked me to send a copy of the bill to him and he would sort it all out for me.</p> <p> </p> <p>Since then I have heard nothing. I paid R599 as per the agreed price at the time of the sales call. On 13 June I received another bill stating month 2 of 24 months and still being billed R774. Consequently I’m also being charged interest on the outstanding amount even though Telkom is at fault. Then phoned in and spent 59 min on the phone trying to resolve it with nothing more than an empty promise that it would be sorted out.</p> <p> </p> <p>I managed to get the email address of a sales call centre supervisor NzuzaA at Telkom.co.za and sent all these details to her. I also requested that she contact me after waiting for her to finish on another call for 20+ minutes. Since then I have emailed Telkom accounts department and not heard another world from anyone at Telkom. </p>