Lies misleading information

I have been following up with telkoms *********** staff for over 4 months.. I was sold a contract. **** to about the tariffs, and refused a copy of the contract.. I was advised I will get 9gb, and be charged 32c a minute for calls.. I only received 2.5gb of day data and I was charged R2.70.I was advised by a Telkom Hello Peter colleague that I will get a call regarding a new contract and that it would be cancelled a month ago. After chasing up for 4 months the *********** colleague queried if I have returned the phone to the store.. Bare in mind it is a sim only contract. Nothing is being done. 2 months ago I was advised that a sim swap will be made. My number is now also lost forever.. Telkoms incompetence my problem a