lies,lies,lies!

Reported a fault with our home wi fi on Monday, fault number 40ctk080615, technician arrived without phoning- left and said he would fix the fault remotely, would phone us to instruct us what to do... still waiting- on Tuesday I received a sms informing me that the fault had been restored- NOT SO, phoned call centre pathetic service, was put on hold after 30 min and then ended up at their sales department- had to phone the 10210 line AGAIN was told that I had to report a new fault- did so on Tuesday evening at 18:56 530CTK090615 was told that this would be red flagged as high priority. Sent a complaint to their customer care escalations department still waiting for a response- Phoned on Wednesday told that the fault had not been sent to the technical department (WED @ 1pm). insisted on speaking to a supervisor- all of a sudden a technician had been assigned- was told that a technician was in our area and would contact me- it is now Thursday morning- must have been a HUGE job!!!!!! STILL NO WI FI