LIES from Telkom store Wonderpark

I made an application for a sim card with a 012 number. The person who assisted me with the application Portia Marshall at the Wonderpark shopping centre mall told me that it will take a minimum of 6 - 8 weeks for me to get my sim card.

I was surprised at this as I never had imaged that it would take that long just to issue a sim card to a customer. As skeptical as I was I just proceeded with the application and as I had no choice but to accept was I was told.

I than waited for 6 weeks to pass and when I heard nothing from them I went back to the branch to inquire about the status of my application and was told that they will contact me I should be patient. I furthermore made several calls to the customer service number with no avail until I lodged a complaint.

Eventually on 29 October 2018 I was called by a technician from Open serve saying that they're here at my house to do an inspection on whether they can install a landline. To my amazement I informed him that is not what I app**** for and that I wanted only a sim card. He then proceeded to inform me that is how the application was captured on the system and he then proceeded to inform me that I should rather go to the Wonderboom Junction branch as they will be able to assist me unlike the Wonderpark branch as this is not the 1st time they make such errors.

I immediately went to the recommended branch to my disappoint they also could not assist me saying they're unable to view other branches applications on our system and referred me back to Wonderpark branch. I again went there and was told that I must wait for Portia Marshall to come and assist me as she was the person responsible for my application.

This is totally unacceptable and unprofessional service from Telkom. I don't know if this is how you guys work