Lies, deceit, manipulation and lack of communication

The worst service experience I have faced I've reached a blank wall with Telkom e***xxtremellly frustrated with them. I called to log on a call for a fault with my home land line 28 Nov, thereafter many follow ups , but to no avail they are escalating , they've then my cell contact details on every call , however to feedback , it's 12 Jan 2018, no feedback unless I call, and I get the same robotic response from the call centre agents , unfortunately it's a technical issue , escalating to technician, when asked to speak to a supervisor , supervisor is busy , it's a written script. Today I called I get the robotic response again from a consultant Jimmy, my next question am I going to pay for my account for a service not in place as it us a line fault with Telkom, so I probed the fault with Jimmy he indicated that there's 157 faults in my area with a few technicians , so naturally it's a staff problem, so I said again in that case I'm not paying for my account, Jimmy referred me to billing. So I called billing , spoke to Christelle another robotic version 3 times repeated I have to pay , so I ask for a supervisor she told me it's Nosipho, yet again the supervisor was busy , then my response if Telkom takes 2 years to fix my line I need to pay till its fixed, with irritation I wanted a response to my non payment , Christelle tried to get a supervisor, no response she comes back to me , I told her I'm not getting off the line , she says hold and the very next few minutes I was transferred back to technical, whereas technical told me I need to speak to billing and billing indicated they can't help me and transferred me to technical. My irritation again transferred from pillar to post, I an extremely disgusted with Telkom, eventually spoke to Simphiwe from technical I refused to get off the line until I speak to a supervisor, 1 hour later I'm still on the line waiting for a response, my concern Telkom does not know when my landmine will be fixed and it's a technical fault and not an instrument fault , they have shortage of staff issues, consultants like Christelle and supervisor like Nosipho that can't handle customers that pass the buck on unprofessionally by diverting the call , I was told by Christelle it's up to me, if I want to pay for my rentals even the lines are not working I will get refunded, Telkom does not know when they will fix my line so I'm paying for a service I'm not getting , so if it takes them 2 years to fix the fault I need to pay rental for the next two years. I will pursue this matter till its resolved to assist other customers as well , I could move to a mobile line , but I need this resolved, Cecila supervisor indicated to me since 28 November nothing has been done since , I was told if I don't pay the line will get cut , it's not working anyway, but you can't disrupt a service which you not giving me , please assist. I was told by Cecilia which i hears us her name I will get a call by Monday 0900, including , I can talk to Lance Moodley he will be back by then, it's now Tuesday no call from the Dbn Riverhorsevally call centre. So I called ended up at the PE call centre, the consultant Abongile for the first time gave me a little more information and that my phone will be working by today. All 3 managers are busy, hoping to get a call back though.