Lies, Bad Attitude and Poor Service Delivery

First and foremost, How bogus when we need a telephone line in a complex that has a Telkom switch the technician require we call an electrician??? We have contacted a colleague of him who did the work for our neighbours at 606, who had the similar issue when their installation was done. First, I had to take the day off work and had to put my business on hold because of the delay of installation, then I have been unable to assist my customers because I do lots of online conferences. This guy called Ansley ***), who was contracted to do the job was requested to get some advise from Malcom ***), who did the previous installation for our neighbours. However, he **** on his report about being in contact with us so many times or in contact with Malcom when I called him, promised without any delivery that Malcom will join him on the job, and to say it all he even reported back that he was contacting me while I've been calling him every day to know when is my line going to be active. Such contractors aren't worth spoiling the Telkom brand and I would really appreciate to have him dealt with seriously after escalation of this order #***