SW
Steven W

1 reviews | Active since Aug 2015

26 Aug 2015, 12:34

Lies and theft.

Early July Vanessa phoned me from Telkom Mobile with a great deal. <br> She checked that I have coverage at my home address and she assured me that there was.<br> The router was delivered a week later, but when I checked on the Telkom web site, there is no coverage at my<br> home address. I then called Vanessa on the 0861 number and spoke to someone else, who confirmed that there<br> was no coverage and they agreed to cancel the contract. The courier then collected the router.<br> I was not happy to be debited R150 on the 24 th July, I thought that was the end of it. But today they <br> have debited me R130.32 I tried to phone the 0861 number but it is out of service!

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Replies (1)
Telkom
Telkom's reply26 Aug 2015, 12:59
Official
Hello smoky,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM138613

Kind Regards
Zulfah
Telkom Social Media Team

Best regards,