Lies and mismanagement from telkom. No accountability.

I logged a call that my ADSL line is down on 25 April (3 weeks ago). The technician after trying various things called me and made an appointment to come to my house on Monday 7 May). When he did not turn up I called the call centre to enquire and was told that the technician closed the call as repaired (without fixing the problem) the week before. The same case was reopened on Monday by the call centre and promised immediate escalation. I called this morning Friday 11 April, only to be told by Melile Nkoloti (call centre supervisor) that the call centre agent did not reopen or escalate the matter. I then told me there is no one I can contact in management to investigate to escalate this matter to. I would need to send and email and he would now need to reopen (not sure if another lie) the initial call log. I would then have to wait (not sure if another 3 weeks before they would be prepared to fix it. I am now planning to cancel my telkom ads and not renew my other 5 contracts with telkom. I can not work with a company that lies and provides such poor customer care.